Test Papers / Previous Question Papers of IGNOU AOM1 Office Organization Management December 2006

BACHELOR'S DEGREE PROGRAMME
Term-End Examination

(APPLICATION ORIENTED COURSE)
AOM1 : OFFICE ORGANIZATION AND MANAGEMENT

Time: 2 hours
Maximum Marks: 50

1. "The office is the nerve centre of business". In the light of this statement, elaborate the role of modern office. (10)

2. State advantages of Indexing. Also explain the working of a 'Card Index'. (3, 7)

3. What is meant by 'office layout' ? Explain briefly the principles developed for designing an office layout. (3, 7)

4. Explain the importanie of office personnel relations. What is the role of communication in building good personnel relations in an office? Explain briefly. (5, 5)

5. What factors do you bear in mind while selecting machines (10)

6 (a) What do you mean by work measurement ? State its merits. (2, 5)
(b) Briefly explain the objectives of Record Management in an office. (5)

7. What is the role of an office supervisor in a modern office ? What factors should be consid ered for effective supervision of the office staff? (5, 5)

8. Write short notes on any two of the following (5, 5)
(a) Horizontal Communication
(b) Primary Data
(c) Office Manual
(d) Staff Welfare measures

9. Discuss the various rnethods of cost reduction and cost saving. (10)