Test Papers / Previous Question Papers of Indira Gandhi National Open University AOM1 Office Organization Management June 2007

BACHELOR'S DEGREE PROGRAMME
Term-End Examination

(APPLICATION ORIENTED COURSE)
AOM1 : OFFICE ORGANIZATION AND MANAGEMENT

Time: 2 hours
Maximum Marks: 50

1. Define office management. Explain the functions of an office manager (3+7)

2. What Oo you understand by office systems ? Explain the advantages of office systems (3+7)

3. Discuss briefly the relative merits of the various methods of classification of office files. (3+7)

4.(a) Oral communication ensures speedy action in the office. Comment. (5+5)
(b) Explain the characteristics of a good internal communication system

5. As an office manager, what principles should you keep in view in purchasing stationery for the office? (10)

6 What is 'work simplification' ? What are the factors to be considered in connection with work simplification programmes in an office ? (4+6)

7. Discuss the advantages of using forms. What principles should be observed while designing office forms ? (4+6)

8. Write short notes on any two of the following (5+5)
(a) Flow process chart
(b) Open office
(c) Work sampling
(d) Standardisatio

9. Explain data life cycle. (10)