I ROLE OF A MANAGER
1 Task of a Professional Manager
2 Responsibilities of a Professional Manager
3 Management Systems and Processes
4 Managerial Skills

II DECISION MAKING
5 Organisational Context of Decisions
6 Decision Making Models
7 Decision Making-Techniques and Processes
8 Management by Objectives

III ORGANISATIONAL CLIMATE AND CHANGE
9 Organisational Structure and Managerial Ethos
10 Management of Organisational Conflicts
11 Managing Change

IV ORGANISATION STRUCTURE AND PROCESSES
12 Organisational Structure and Design
13 Managerial Communication Communication
14 Planning Process
15 Controlling
16 Delegation and Interdepartment Coordination

V BEHAVIOURAL DYNAMICS
17 Analysing Interpersonal Relations Leadership
18 Leadership Styles and Influence Process
19 Group Dynamics