UNIVERSITY OF MADRAS
B.Sc. DEGREE COURSE IN PSYCHOLOGY
SEMESTER SYSTEM WITH CREDITS
(Effective from the Academic Year 2003-2004)

SYLLABUS

Semester V - Core X - Organisational Behaviour

Chapter I:

Introduction: Understanding Organisational Behaviour; fundamental Concepts - nature of people, nature of organizations; Basic Approaches - Human resource approach, Contingency approach, Results oriented approach, Systems approach (Luthans, Fred)

Chapter II:

Work Motivation: Motivational Model; Types of motivation, Theories of motivation

Chapter III:

Employee attitudes and their effects: Nature of employee attitude Effects of employee attitude, studying job Satisfaction (Davis, Keith)

Chapter IV:

Communication: Fundamentals of communication - Importance Communication Process, Barriers, Communication symbol, Downward communication, upward communication, lateral comi.vinication, electronic communication; Infonnal communication - Grapevine pattern, features of grapevine, grapevine, management response to grapevine, rumors.

Chapter V:

Organ isational Stresses & Conflicts: What is Stress - causes, types, Managing stress Conflict - Intraindividual conflict, interpersonal conflict, coping with Conflict, negotiation skills Visit to organizations to learn about the structure and communication patterns must be planned.

REFERENCE