UNIVERSITY OF MADRAS
B.Sc. DEGREE COURSE IN GEOGRAPHY TOURISM AND TRAVEL MANAGEMENT
SEMESTER SYSTEM WITH CREDITS
(Effective from the Academic Year 2003-2004)

SYLLABUS

Application Oriented Subject - Paper II - Airline Ticketing and Information Management

Duration: 3hrs
Maximum Marks: 100
Credits: 4

1. Introduction - iata - aims and activities - international aviation organisation (icao) iata traffic conference areas airlned their codes- international time calculation- international dateline- standard time - local time.

2. Air travel policies and passenger care flight distances- passenger capacity and seating- food beverages service- air policies- reservation policies towards children/infants! disabled/restricted, passengers- standard by travel cancellation and delays - baggage allowance- weight concept- pet transport policy- special meals - class of service.

3. Airfare calculation - guidelines for international - tarrif and rules. basic elements of air fare- fare basis - minimum stay- validity dates - combinability- roalingpenalities- horizontal & vertical fare structures- special air fares- mileage system- circle trip calculation- back haul- oneday tours- mixed class travel fare- class differential ,how to fill flight coupons- air cargo rules- alterations- re issuance- refunds- agency commission- machine and manual ticketing- stop over indicators- minimum connecting times,

4. Modern information techniques in tourism- email networking,roaming, cellular phone- gps- mobile mapping.

5. Sample survery- travel information offices - computer application in travel agency- tourist data banks and office management- tour operation and ticket reservation.

REFERENCE

1. A.K.Bhatia (1983) Tourism Development Principles and Practices Sterling Publishers Pvt.,Ltd.

2. Engone Foder william Cuntis (1975) Fodors India 1975 : Hodder and Stoughton.

3. Pran Seth (1985) Successful Tourism Management, Sterling Publishers Pvt.,Ltd.