UNIVERSITY OF MADRAS
B.Sc. Degree Course in Hotel and Catering Management
SEMESTER SYSTEM WITH CREDITS
(Effective from the Academic Year 2003-2004)

SYLLABUS

Semester I - Paper II - Communication I

Duration of Examination: 3 hrs
Teaching/Practical Hours Per Week: Theory: 4 hrs/Week
Maximum Marks: 100
Credits: 4

UNIT I

BUSINESS COMMUNICATION

Communication - definition, Barriers to Communication, Methods of Communication, Verbal & Nonverbal communication.

ETIQUETTE AND MANNERS

Importance of Etiquette and Manners in the Hotel Industry.
Speaking to Superiors, Speaking to a Celebrity, Speaking to Subordinates.

UNIT II

LETTER WRITING

Basic letter writing, planning a letter, giving a right looks to letters.
Parts of a letter.

UNIT III

ESSAY WRITING :

UNIT IV

PRECISE WRITING :

Requirements of a good precise, Requirements of different kinds of passages.

REPORT WRITING:

Kinds of Reports, Steps in preparing Reports, Forms of Presentations.
Memorandum, Ingredients of a good business report.

UNIT V

SPEECHES

Public speaking, Preparing a speech, Good diction and clarity.
How to introduce a speaker, Handling Distractions.
Profile of a Good Speaker, Guidelines for the Beginners.

PRESENTATION

Presenting an Award, Accepting an Award, Debates, Group discussion.

REFERENCES :

Business Communication - M.S. Ramesh, C.C. Pattanshetti.
Cross Cultural Communication - Helen FitzGerald - Hospitality press Melbourne Executives
Do You Communicate! - N. Ramasamy - T.R. Publications.