Syllabus of National Institute of Technology - Tiruchirappalli (NIT-T) MBA - MB721 Total Quality Management

Principles and Concepts of Quality - Basics of Quality Management - Development of Quality Management Systems - Quality Planning - Quality Policies and Objectives - Functional planning deployment from Strategic plans - Measurements and Benchmarking

Quality Audits - Product, Process and System, Supplier Evaluation and Performance evaluation - Planning Quality Audits - QA plans - Quality Costs Prevention, Appraisal and Failure Costs - Quality Improvements - Corrective and Preventive actions - Role of Quality Control – Calibration.

Concepts of TQM, Business Excellence models (EFQM, Deming, Malcolm Balridge), TQM tools Simple SQC tools to FMECA, New 7 tools, Business Process Reengineering, Cost/Time diagram, Quality Function Deployment - Business Excellence Awards and Case Studies - Six Sigma concepts

Scope of Human Resource Management- Human Resource Management in TQM environment Motivation- Leadership- Systems Approach to Human Resource Management.

The importance of employee participation- Historical foundation of employee involvement programs classical and industrial engineering approaches, SQC, Behavioral management innovations, Quality circles Self managed teams- Implementing Employee Involvement programs.

Books :

1. Juran, J.M. and Gryna, 'Quality Control Hand Book', 2nd Ed., 1993.

2. Evans R. J and Lindsay M. W, 'The Management and control of quality', 2nd Ed, 1994, Jaico Publishing house.