Test Papers / Previous Question Papers of IGNOU MS22 Human Resource Development December 2005

MANAGEMENT PROGRAMME
Term-End Examination

December, 2005

MS22 (S) : HUMAN RESOURCE DEVELOPMENT

Time: 3 hours
Maximum Marks: 100
(Weightage 70%)

SECTION A

(Pre-Revised)

1. 'The nature and objectives of the organisation determine the role and type of HRD processes to be chosen for developmental intervention.' Comment on this statement and discuss underlying concepts with suitable examples (20)

2. What are the salient causes of dissatisfaction and frustration ? How is frustration passed on to others ? Explain with example, how a supervisor can cope with the frustration of the employee working with him (20)

3. Identify the major areas of integration btween the development of HRD and IR in an organisation. Describe various pre-requisites for successful HRD-OD approach to IR.

4. Define and describe HRD climate. How are HRD climate and organisational climate related to each other ?

5. Write short notes on any three of the following:
(a) Task Analysis
(b) HRD Instruments
(c) Approach and Avoidance aspects of management
(d) HRD in voluntary organisations
(e) Developmental Supervision

SECTION B

(Revised)

1. Define and discuss the concept and objectives of coaching and mentoring. Briefly discuss their applications in the organizational context. (20)

2. What is Action Research ? How does it differ from OD ? Discuss the important factors to be considered in the development of internal self renewal facilitators, with suitable examples.

3. Define and describe the objectives and advantages of Multisource Feedback and Assessment Feedback Systems (MAFS). Discuss what are the indicators of an organisations readinessto participate in MAFS. (20)

Discuss the means of managing technological changes in work organisation. Briefly describe the factors which facilitate developing the change mind-set. Explain with suitable examples. (20)

Write short notes on any three of the following : (20)
(a) Designing Reward System
(b) Operationalising HRD for workers
(c) Career Transition and Choices
(d) Developing Business Ethics
(e) Horizontal Re-skilling

SECTION C

6. Read the following case carefully and answer the questions given at the end.

The eleven workers whose annual increments were stopped made a representation to the management of XYZ Limited that the action taken was not justified and that they wanted to know what was their fault. The management which acted upon the recommendation of the department head concerned, Mr. Rog, felt guilty because such an action was taken for the first time in the history of the company.

XYZ Limited was a large paper manufacturing company in South India. The major departrnents of the factory were :

1. Chemical processing : The raw material was mixed with certain chemicals for making pulp.

2. Pulp department : Pulp was mixed with other ingredients according to specifications for each order of paper.

3. Paper machine department : This was the heart of the factory where processed pulp was fed into the paper machines. Act first, a wet weak paper was formed which was subsequently dried and rolled.

4. Finishing department : The paper rolls were then moved to the processing department where the required coating was given.

5. Grading, winding and packing departments.

6. Quality control department.

Twenty eight workers worked in the paper machine department in four groups - each group attending one machine. The nature of the work on each machine was such that all the seven workers had to work in cooperation. Because no individual tasks could be specified, the group was made responsible for the work turned out by them. All the workers working in the paper machine department had been with the company for over ten years.

The company did not have any incentive wage system for any class of its employees. They were all given straight salaries with normal annual increments. The annual increments were sanctioned each year in a routine way. It was the policy of the company that the increments should not be stopped unless the department head concerned recommended such an action.

Mr. Rog was placed in charge of the paper machine department a year ago. Though Mr. Rog was a newcomer in the organisation, he proved himself to be a very competent man. The management noted that he was very aggressive and enthusiastic and that he know his job well. At the end of the year when increments were due to be sanctioned, he recommended to the management that the increments due to eleven men in his department should be stopped, for, in his opinion they were lazy and inefficient. The eleven men concerned belonged to all the four groups operating in the department.

The management, though puzzled about the action recommended by Mr. Rog, acted upon it and sropped the increments due to the eleven men concerned. The management were aware that such an action was the first of its kind in the history of the company. Most of the employees were with the company for a fairly long period and there was never an instance of strained relations between the management and the employees.

Soon after the action was taken, the eleven employees concerned made a representation to the management requesting them to let them know whatr was wrong with their work as to warrant stopping of their increments. The management were in a fix because they did not have specific reasons to give except Mr. Rog's report in which he simply mentioned that the eleven men concerned were "lazy and inefficient".

The management were naturally concerned about the representation and therefore, they tried to ascertain from Mr. Rog the detailed circumstances under which he recommended the stoppage of increments. When Mr. Rog could not pin-point the reasons, the management suspected that Mr. Rog's recommendation was based on his "impressions" rather than on facts. They, therefore, advised Mr. Rog to maintain a register from then on noting the details of day to day incidents of "lazy and inefficient" workers and obtain the signatures of the workers concerned. Mr. Rog was to make the final appraisal of each worker in his department on the basis of this register and recommend each case giving specific reasons why increments should be stopped.

Mr. Rog started maintaining a register as suggested by the management; but he found it difficult to report satisfactorily any case of laziness or inefficiency for want of specific reasons.

The management were convinced that their action of stopping increments of eleven men on the strength of Mr. Rog's report was not a proper one. They realised that no similar action in future would be taken based on inadequate information. But, they were wondering whether the suggestion made to Mr. Rog was the proper course of action to prevent occurrence of similar situations.

Questions :

(a) Identify and discuss the core issue in the case.

(b) Was management of the company justified in implementing the recommendations of Mr. Rog, in the absence of proper report ?

(c) How would you view the action of Mr. Rog, if you were the M.D. of the company ?

(d) Do you think the reward system instituted by the company needs to be reviewed ? Substantiate your answer with logic.